Terms and Conditions

English version is below. In case of discrepancy of English and Romanian version, Romanian version prevails.

Termeni si Conditii

Smiles Bags SRL are inregistrat in nume propriu site-ul http://www.smiles-bags.com/ in calitate de producator al produselor marca Smiles Bags.

Site-ul http://www.smiles-bags.com/ (in continuare: “site”, “site-ul” sau “smiles-bags.com”) este operat si administrat de Smiles Bags SRL direct sau prin intermediul unor terte parti autorizate (in continuare: “Smiles Bags”).

Prin „utilizator” se intelege orice persoana care acceseaza site-ul smiles-bags.com

Acceptarea conditiilor de utilizare

Prin simplul fapt ca accesati acest site se considera ca ati citit si cunoasteti in totalitate Termenii si Conditiile de Utilizare, ca va sunt clare, le acceptati si va obligati sa le respectati in totalitate. Daca nu sunteti de acord cu acesti Termeni si Conditii de Utilizare, va rugam sa parasiti imediat site-ul si sa nu folositi continutul lui. Daca aveti intrebari sau nelamuriri referitoare la acesti Termeni si Conditii de Utilizare, va rugam sa ne scrieti la adresa de e-mail: office@smiles-bags.com.

Modificari

Putem modifica site-ul oricand si fara nicio justificare sau instiintare, sub aspectul continutului si/sau al formei, inclusiv acesti Termeni si Conditii de Utilizare. Din acest motiv va rugam sa va informati din timp in legatura cu eventualele modificari si sa va familiarizati cu acestea. Daca nu decidem altfel, orice modificare intra in vigoare la data publicarii sale pe acest site. Se considera ca utilizarea site-ului dupa intrarea in vigoare a modificarilor inseamna cunoasterea si acceptarea acestora de catre utilizatori.

Drepturi de proprietate intelectuala

Parcurgerea continutului acestui site se face numai in scop personal. Se interzice, fara acordul nostru scris, intrebuintarea site-ului sau a unor parti ale acestuia, care nu este conforma cu utilizarea in scop personal, cum ar fi, dar nelimitat la: efectuarea de comunicari prin posta electronica, folosind orice date procurate in mod direct sau indirect de pe aceasta pagina, prezentarea publica, download-ul, multiplicarea, transferul neautorizat de date, tiparirea, reproducerea, distribuirea, participarea la transfer sau vanzare, efectuarea de copii, upload-ul, modificarea in orice fel a site-ului sau a unor parti ale acestuia, atat sub aspectul continutului, cat si al formei. Daca beneficiati de acordul nostru scris pentru efectuarea unor modificari, tineti cont de faptul ca acest acord nu va permite sa stergeti sau sa modificati datele existente care se refera la drepturile de autor si/sau semnele comerciale sau de marca.

Marcile comerciale si logo-urile Smiels Bags apartin de drept Smiles Bags SRL, care este si unic detinator al dreptului de distributie a produselor sub aceasta marca.

Interdictii

Utilizatorilor le sunt interzise: adaugarea oricarui continut obscen, jignitor, indecent sau inadecvat, inacceptabil sau ilegal, incalcarea drepturilor oricarei persoane care are acces la acest site, introducerea unor date virusate sau materiale nocive, precum si perturbarea, in orice mod, a functionarii normale a acestui site.

Utilizatorii isi asuma raspunderea pentru consecintele propriilor fapte ce nu sunt in concordanta cu legea si cu prezentele conditii, precum si pentru orice fel de prejudicii ce ar putea aparea ca urmare a savarsirii acestora. Ne rezervam dreptul de a face apel la orice mijloace legale de protectie, pentru a preveni/impiedica utilizarea acestui site in moduri sau scopuri care contravin legii sau Conditiilor de Utilizare, precum si de a solicita sanctionarea conform legii, a utilizatorilor care au actionat/actioneaza in scopul alterarii, deteriorarii sau distrugerii continutului sau aspectului site-ului sau care afecteaza in orice mod securitatea acestuia.

Materialele trimise de utilizatori

Prin insusi faptul ca utilizatorul este de acord sa trimita catre noi orice fel de materiale, dar cu garantia ca, in situatia in care utilizatorul difera de proprietarul materialelor, proprietarul materialelor a permis expedierea in mod expres, Smiles Bags SRL obtine drepturi exclusive asupra materialelor respective. Aceste drepturi se supun regimului instituit de Legea nr.8/1996, privind dreptul de autor si drepturile conexe, cu modificarile si completarile ulterioare. Prin urmare, Smiles Bags va putea, neingradit si in mod exclusiv, sa utilizeze, sa publice, sa adapteze, sa modifice, sa suprapuna cu alte lucrari, sa traduca, si sa distribuie materialele astfel dobandite, in orice forma si prin orice mijloace media cunoscute sau viitoare, in orice scop si fara despagubiri, chiar si dupa modificarea sau anularea acestor Termeni si Conditii de Utilizare. Utilizatorii care trimit materialele accepta ca pentru materialele furnizate nu le va fi achitat niciun fel de onorariu, sub nici o forma.

Materialele pot fi publicate pe site-ul smiles-bags.com si paginile de internet sau site-urile affiliate (ex. pagina de Facebook) o data sau de mai multe ori, fara limite de timp, insa publicarea lor nu este obligatorie. Smiles Bags are dreptul (dar nu si obligatia) de a sterge partial sau total materialele si informatiile pe care utilizatorii le publica pe site.


Politica de Confidentialitate

Smiles Bags SRL  este inregistrata in Registrul de evidenta a prelucrarilor de date cu caracter personal sub numarul ………... Smiles Bags are inregistrat in nume propriu si opereaza site-ul smiles-bags.com in calitate de Unic Distribuitor al produselor Smiles Bags.

Conform cerintelor Legii nr. 677/2001 pentru protectia persoanelor cu privire la prelucrarea datelor cu caracter personal si libera circulatie a acestor date, modificata si completata, Smiles Bags are obligatia de a administra in conditii de siguranta si numai pentru scopurile specificate, datele personale pe care ni le furnizati despre dumneavoastra.

Scopul colectarii datelor este:informarea utilizatorilor/clientilor privind evolutia si starea comenzilor, evaluarea produselor si serviciilor oferite, pentru reclama, marketing si publicitate, statistica.

Astfel, Smiles Bags poate notifica utilizatorii privind ofertele curente prin newsletterul periodic, si poate trimite felicitari, cupoane cadou sau alte mesaje speciale.

Smiles Bags nu promoveaza SPAM-ul. Orice utilizator care a furnizat explicit adresa sa de email pe site-ul smiles-bags.com poate opta pentru stergerea acesteia din baza noastra de date.

Datele dumneavoastra cu caracter personal vor fi utilizate in scopul pentru care le-ati furnizat, pentru a administra, a sprijini si a evalua serviciile noastre si a preintampina incalcarea securitatii, a legii si a termenilor nostri contractuali.

De asemenea, Smiles Bags va furniza datele dumneavoastra cu caracter personal altor companii cu care se afla in relatii de parteneriat, dar numai dupa ce ne-am asigurat printr-un contract ca aceste informatii sunt pastrate in siguranta si ca furnizarea acestor informatii personale se face conform legislatiei in vigoare, dupa cum urmeaza: furnizori de servicii de servicii de marketing, telemarketing sau alte servicii, alte companii cu care putem dezvolta programe comune de ofertare pe piata a produselor si serviciilor noastre, asiguratori.

Informatiile dumneavoastra cu caracter personal pot fi furnizate si catre Parchet, Politie, Instantele judecatoresti si altor organe abilitate ale statului, in baza si in limitele prevederilor legale si ca urmare a unor cereri expres formulate.

Conform Legii nr. 677/2001, beneficiati de dreptul de acces, de interventie asupra datelor, dreptul de a nu fi supus unei decizii individuale si dreptul de a va adresa justitiei. Totodata, aveti dreptul sa va opuneti prelucrarii datelor personale care va privesc si sa solicitati stergerea datelor cu exceptia situatiilor prevazute de lege. Pentru exercitarea acestor drepturi, ne puteti adresa o cerere scrisa, datata si semnata la adresa:  Calea Floreasca nr. 55 cam. 404, et. 4, Bucuresti, Romania sau office@smiles-bags.com


Comanda si Plata

Comanda se poate realiza online prin adaugarea in cosul de cumparaturi a produselor dorite. La finalizarea procedurii de cumparare online veti primi o confirmare a comenzii la adresa de e-mail pe care ati furnizat-o în formularul de cumparare.

In cazul foarte special cand nu este posibila livrarea unui produs sau a unei parti dintre produsele comandate de dvs., consultantul nostru va va contacta prin e-mail pentru a va cere acordul pentru inlocuirea sau eventual anularea comenzii pentru produsele respective.

Toate preturile din cadrul site-ului smiles-bags.com sunt exprimate in Euro, TVA inclus.

Plata se va efectua prin serviciu financiar paypal, direct de pe cardul dvs VISA, MasterCard, JCB and Diners Club sau prin transfer bancar catre

Smiles' Bags SRL

Strada Retortei 76 A, sector 1, Bucuresti, 013078

CUI 34318190

J40/4005/2015

Cont RO40BTRLRONCRT0293289301 (LEI)

Banca Transilvania, Agentia Baneasa

In cazul în care intampinati orice fel de problemă sau aveti intrebari despre modalitatea de comandare a produselor, va rugam sa ne contactati prin e-mail: office@smiles-bags.com sau la tel. 0729 039 511 (numar cu tarif normal in reteaua Vodafone), de Luni pana Vineri, in intervalul 9:00-17:00.


Livrarea produselor

Produsele comandate sunt livrate pe tot teritoriul Romaniei de catre personalul Smiles Bags sau companii de curierat, la adresa mentionata in cadrul comenzii efectuate.

Comanda dvs va fi livrata in termen de 5 zile in Romania, 10 zile in Europa si 21 de zile in fara Europei din momentul confirmarii comenzii prin email.

In cazul în care livrarea nu se poate face din cauza lipsei Clientului sau persoanei desemnate de acesta in receptionarea livrarii si efectuarea platii, Clientul va fi avizat şi contactat electronic pentru stabilirea unei vizite ulterioare, la o data şi ora, la care produsele pot fi primite. Daca in decursul a 2 saptamani la adresa confirmata prin comanda electronica, Produsele nu au putut fi primite dupa 3 vizite ale curierului sau personalului de livrare Smiles Bags, acesta va fi returnat Smiles Bags, iar Comanda va fi considerata anulata.

Livrarea este gratuita, in Romania. Proprietatea asupra Produselor si Serviciilor va fi transferata la momentul efectuarii platii din partea Cumparatorului in locatia indicata in comanda.Toate produsele comercializate de catre Smiles Bags beneficiaza de conditii de garantie conforme legislatiei in vigoare si politicilor comerciale ale producatorilor. Produsele sunt noi, in ambalajele originale si provin din surse autorizate de producator.

Vă rugam sa verificati produsele primite şi eventualele deteriorari ale acestora sau neconcordante cu comanda efectuata. De asemenea, va rugam sa verificati produsele în paralel cu documentele fiscale care insotesc livrarea (factura fiscala), notificarea privind neconcordantele fiind necesar a fi facuta in termen de 24 de ore. Nu se iau in considerare reclamatii ulterioare cu privire la neconformitatea produselor si/sau a cantitatile livrate.

In cazul în care produsul primit are un defect de calitate care nu a putut fi observat în momentul primirii coletului, va rugam sa ne informati despre acesta la adresa de e-mail:office@smiles-bags.com sau la numarul de telefon afisat pe site, pentru a programa returnarea si inlocuirea lui cu un produs similar sau restituirea contravalorii produsului.


Anularea comenzii sau renuntarea la cumparare

Anularea comenzii se poate face prin notificare scrisa, fara penalitati si fara invocarea unui motiv, la adresa de mail office@smiles-bags.com, pana la momentul in care ati primit pe email confirmarea livrarii. Rambursarea contravalorii produsului se va face in cel mult 14 de zile de la anularea comenzii prin transfer bancar in contul indicat de client.


Renuntarea la cumparare este aplicabila astfel: Clientul are dreptul sa notifice in scris Smiles Bags ca renunta la cumparare, fara penalitati si fara invocarea unui motiv, in termen de 14 zile lucratoare de la primirea produsului sau, in cazul prestarilor de servicii, de la incheierea contractului.

Produsul returnat trebuie sa fie in aceeasi stare in care a fost livrat (in ambalajul original intact cu toate accesoriile, cu etichetele intacte si documentele care l-au insotit). In cazul tuturor produselor, folosirea lor, fie si numai o singura data, anuleaza dreptul clientului de a le returna. Cheltuielile de returnare vor fi suportate de client iar rambursarea contravalorii produsului se va face, in cel mult 14 de zile de la receptionarea produsului, prin transfer bancar in contul indicat de client.

Daca produsul este returnat intr-o stare in care nu mai poate fi vandut ca si nou, ne rezervam dreptul de a solicita o taxa pentru readucerea in stadiul initial (daca este posibil) sau pentru a acoperi diferenta de pret rezultata din vanzarea produsului ca second-hand sau, la optiunea Clientului, ii vom reexpedia produsul, pe cheltuiala acestuia. Acesta clauza se aplica conf. O.G. 130/2000, in cazul achizitionarii de produse din acest site folosind tehnicile de comunicare la distanta, aplicandu-se definitiile cuprinse in O.G. 130/2000 art. 2 lit.e.

In toate cazurile returnarii/inlocuirii produselor ca urmare a renuntarii la cumparare, costurile de returnare/inlocuire sunt suportate de catre Client. Renuntarea la cumparare in mod repetat va fi considerata un abuz, astfel rezervandun-ne dreptul de a nu mai onora comenzi de la persoana in cauza.

Livrarea altor produse decat cele solicitate si confirmate electronic trebuie semnalata imediat ce Clientul constata acest lucru. De asemenea, Clientul trebuie sa refuze receptia si sa solicite returnarea coletului pentru inlocuire. Daca produsele nu mai sunt pe stoc, Clientul poate opta pentru inlocuirea lor sau pentru rambursarea integrala a contravalorii. In cazul in care Clientul opteaza pentru inlocuirea cu un produs/colet de o valoare mai mare, va plati diferenta, respectiv, daca valoarea este mai mica, el va primi o rambursare partiala pana la valoarea produsului inlocuitor. Costurile de retur si de transport pentru produsul inlocuitor, daca este cazul, sunt suportate de Smiles Bags  SRL.

In cazul in care doriti informatii suplimentare sau aveti neclaritati privind clauzele sau procedura de returnare, va rugam sa ne contactati pe adresa de e-mail sau la numarul de telefon afisate pe site.


 

Terms and Conditions

Smiles Bags is a registered brand owned by Smiles Bags Ltd, the producer of the brand products Smiles Bags and has registered on its own behalf the website http://www.smiles-bags.com.

The website http://www.smiles-bags.com (hereinafter also referred to as “site”, “the site” or “smiles-bags.com”) is operated and managed by Smiles Bags Ltd, directly or by means of authorized third parties (hereinafter referred to as: “Smiles Bags”).

We call a “user” any person accessing the site smiles-bags.com.

Accepting the terms and conditions

By using our site you agree to be legally bound by these terms. This means you have read and are fully aware of the Terms and Conditions, that you understand and accept them and agree to fully consider them. If by any chance you do not agree to the Terms and Conditions, we kindly ask you to immediately leave the site and make no use of its content. Should you have any questions or doubts related to the Terms and Conditions, please send us an e-mail at: office@smiles-bags.com.

 

Modifications

We are entitled to make modifications to the site anytime and without any previous notification. The modifications may refer to its content and/or design, including to the Terms and Conditions. Therefore we kindly ask you to keep up to date with potential changes and familiarize yourselves with it. If not otherwise decided, any modification becomes effective with its publication on this site. By using the site after coming into effect of the modifications you agree to them, meaning that you acknowledged and accepted them.

 

Intellectual Property Rights

The users shall visit the website only for private purposes. It is forbidden to use the site or any part of it, without our written agreement, for other purposes than for private ones, as for instance (but not limited to) for: communications via e-mail, use of data procured directly or indirectly from the website, public presentation, downloads, multiplication, unauthorized data transfer, printing, reproduction, distribution, participation in transfer or sale, making copies, uploads, making any changes regarding the content or design of the website or of certain parts of it. If you have our written consent to make some modifications, you shall be allowed to do it, but without deleting or altering the existing data related to any intellectual property rights and/or the commercial or brand signs.

Commercial brands and Smiles Bags logos are legally owned by Smiles Bags Ltd., who is the unique owner of the distribution right for the products commercialized under this brand.

 

Interdictions

Users are not allowed to: add any obscene, offensive, indecent or inappropriate, inacceptable or illegal content to the site, to violate the rights of any person who uses this site, to upload infested data or harmful materials, as well as to disrupt in any possible way the regular functioning of this site.

Users are hold liable for the consequences of their actions which disregard the law and the specified Terms and Conditions, as well as for any damages which might occur as a result of the unlawful actions. We reserve the right to use any legal protection means in order to prevent/impede the use of this site in any way or for any purpose contravening the law or the Terms and Conditions, as well as to require the appropriate sanction, according to the applicable law, of all users which acted/are acting following the objective of altering, damaging or destroying the content or the design of the site or affecting its security in any possible way.

 

Materials sent by users

By reason of the fact that the user agrees to send us any type of materials and having the certainty that, if the user differs from the author of the materials, the latter explicitly allowed the submitter to forward them, Smiles Bags Ltd. receives exclusive rights upon the materials concerned. These rights are enshrined in the Copyright Act No. 8/1996 regarding copyrights and other connected rights, as amended from time to time. Consequently, Smiles Bags shall use, publish, alter, overlap with other works, translate, distribute the materials thus obtained, unrestricted and exclusively, in any form and by any already known or future communication media, for a freely chosen purpose and without paying any compensation, even after the amendment or cancellation of the present Terms and Conditions. The users submitting materials agree not to be compensated in any way for the submitted materials.

The materials can be published on the site smiles-bags.com or on any other associated webpages or sites (e.g. Facebook), one ore more times, without any time restrictions. However, their publication is not mandatory. Smiles Bags has the right (is nonetheless not duty bound) to partially or totally delete the materials and information published on the site by the users.

 

Confidentiality Policy

Smiles Bags Ltd. is registered in the register of the personal data processing operations under number………….. The site smiles-bags.com is registered on behalf of the company Smiles Bags, which also operates the site smiles-bags.com in its capacity as unique distributor of Smiles Bags products.

 

As per the requirements of Law 677/2001 on the Protection of Individuals with Regard to the Processing of Personal Data and the Free Movement of Such Data, as amended, Smiles Bags has the obligation to safely manage the personal data you provide to us and only for the specified purposes. 

The purpose of data collecting is: informing the users/clients with regard to the progress and the status of their orders, the evaluation of the provided products and services, advertisement, marketing and publicity, statistics.

Therefore, Smiles Bags is entitled to notify the users of current best offers via the regular newsletter and to submit greeting cards, gift vouchers or other special messages.

Smiles Bags doesn’t encourage SPAM. Any user who explicitly provided us with its e-mail on the site smiles-bags.com can choose to delete it from our database.

Your personal data shall be used for the purpose you submitted it – to manage, support and evaluate our services and prevent any breach of security, law or the contractual terms.

Furthermore, Smiles Bags shall share your personal data with other partner companies, however only after making sure by means of a contract that these personal information is kept safe and the personal data is provided following the applicable law, as follows: marketing, telemarketing or other service providers, partner companies with whom we can develop common commercialization programs for our products and services, insurance companies.

Furthermore, upon explicit request, your personal date can be submitted to the Prosecutor’s Office, the Police, Courts of Law as well as to other public competent authorities, on the basis and obeying the legal provisions.

 

As per the provisions of law 677/2001 you have the right of access, the right of intervention upon the data, the right not to be subject to an individual decision and the he right to refer to a court of law. You also have the right to refuse your personal data processing and to request for the data to be deleted, except for the special cases mentioned by law. In order to exert these rights, you can submit by mail a written request, dated and signed, at: Calea Floreasca no.55, room 404, 4th floor, Bucharest, Romania or office@smiles-bags.com.

Order and payment

You can order a product online by adding the desired item to the shopping cart. After completing the online purchase procedure you will receive an order confirmation by e-mail, at the electronic address you indicated in the shopping form.

In the most unlikely case of not being able to deliver a product or a certain part of it, our consultant will contact you via e-mail and kindly ask for your consent to substitute or perhaps cancel the order for the given products.

 

All prices on the site smiles-bags.com are in Euro and include VAT.

Payment is possible by PayPal, by direct card debit, if you owe a VISA, MasterCard, JCB or Diners Club or by bank transfer, considering following bank details:

 

Smiles' Bags SRL

Str. Retortei 76 A district 1, Bucharest, 013078

CUI 34318190

J40/4005/2015

Account RO40BTRLRONCRT0293289301 (LEI)

Bank Transilvania, Agency Baneasa

 

Should you face any problems or have questions related to the ordering procedure, we kindly ask you to contact us per e-mail, at: office@smiles-bags.com or per mobile phone, at 0729 039 511 (regular tariff within the Vodafone network). We are at your disposal from Monday to Friday, 9:00 to 17:00.

 

Shipping Policy

We deliver the purchased products all over Romania. The shipment is done either by staff members of Smiles Bags or via a company offering courier delivery services. The items are delivered at the address indicated in the order form.

 

It takes us 5 days to deliver the ordered items in Romania, 10 days to ship them to other European countries and 21 days for destinations outside Europe. The countdown starts with receiving the order confirmation by e-mail.

 

If the delivery can’t take place because the client or the person designated by the client to receive the product and fulfill the payment is absent, we will notify and contact the client by e-mail in order to make an appointment later on, at a date and time suitable for the client. If the items can’t be delivered within two weeks at the address confirmed by electronic order, after three delivery attempts of the courier or the employees of Smiles Bags, the products will be returned to Smiles Bags and the order will be considered as cancelled.

 

We offer free shipping within Romania. The client becomes the owner of the products and services at the moment it makes the payment via the means indicated in the order form to the specified account/ location. All products commercialized by Smiles Bags are given a guarantee according to the applicable legislation and the warranty policy of the producer. The products are new, originally wrapped and come from a source authorized by the producer.

Please examine the delivered items and note possible flaws or discrepancies to your order. We kindly ask you to verify the invoice accompanying the shipment, too. Please notify us within 24 hours regarding potential discrepancies. Subsequent complaints related to any product nonconformity and/or delivered quantity shall not be considered further on.  

 

If the received item has a quality flaw that couldn’t be noticed at its reception, please let us know about it at the e-mail: office@smiles-bags.com or call the mobile indicated on our site. We will arrange the return of the product and its substitution with a similar one or reimburse the amount you payed for it.

 

Order cancellation or return of a purchased item

You can cancel an order by written notification at the e-mail: office@smiles-bags.com, until you receive by e-mail the delivery confirmation. You won’t be charged any penalties and don’t need to come up with any justification. You will be reimbursed the full amount you spent within no more than 14 days from the cancelation. The amount will be transferred in the bank account indicated by the client.

 

The return of a bought item takes place in the following way: the client is entitled to notify Smiles Bags in writing about the fact that it is giving up the purchase. The notification shall be done within 14 business days from the product reception or, in case of rendered services, within 14 days from concluding the contract.

The returned item has to meet all item condition requirements, namely to be returned in the same condition as it was delivered (in the original packing, with no signs of any damage or abuse, including all accessories, labels and accompanying papers). The use of an item, if only for one time, invalidates the right of the buyer to return the product.  The product will be returned at the expense of the client. The refund shall be done no more than 14 days from cancelation. The amount will be transferred in the bank account indicated by the client.

If the product is returned in a condition that doesn’t allow us to resell is as new, we reserve the right to claim a renewal fee, in order to renew it (if possible) or to cover the difference in price resulting from selling the item as a second hand product. On client’s request, we can also reforward him the product, at his expense. This clause applies according to the government’s decision O.G. 130/2000 regarding online purchases from this site and using means of distance communication. Therefore apply the definitions specified in O.G. 130/2000, art.2, lit. e.

 

In all cases of product return/substitution resulting from the buyer’s decision to give up the purchase, the buyer bears the full costs for the return/substitution. The repeated abandonment of the purchase shall be considered as abuse. Hence we reserve the right to not honour any more orders placed by the person in question.

 

The client has to immediately notify us if the delivered items do not correspond to those required and electronically confirmed. Furthermore, the client has to refuse the reception and to demand the return of the packing for substitution. If the desired item is not available anymore, the client may either opt for its substitution or for the full refund. If the client chooses the substitution with a product/a packing with a higher value, it shall pay the difference in price. Is the value lower, the client shall receive a partial refund, up to the amount of the substitution product. The return and shipping costs for the substitution product, if necessary, go to the expense of Smiles Bags SRL.

 

Should you have queries or need more information related to the return policy please contact us by e-mail or call us at the phone number indicated on our site.